Frequently Asked Questions
If your question is not listed here, please reach out to us at hello@biosectrx.com

General

Why should I subscribe to BioHubble?


A subscription provides you easy access (at the click of a button) to the latest, clean and reliable information in early stage life sciences ecosystem without the hassle of seeing annoying advertisements or spending time to search information manually. If you are someone who values productivity over time, you should definitely subscribe to BioHubble.




Why should I pay for information freely available on the web? What's different about BioHubble?


Information about start ups especially early stage, is scattered like humans are in the galaxy. However, we have picked up this scattered data and manually curated it, spending hours so that you don't have to. Please note that Machine Learning/Artificial Intelligence can only work if there is structured data and things follow a pattern. A biopreneur in Congo may not list his startup on Crunchbase or any other site. But he might be featured in some local news article or have some some other web presence. (e.g. mention in a research article in an Australian university). We find him and other fellas of his brethren from Zaire, Taiwan or Indonesia and make them available in BioHubble. We believe we are unique because we focus exclusively on life sciences and provide curated information in a format which others do not. Additionally, we will be implementing innovative ideas on our existing infrastructure to bring more value to our subscribers, in the near future.




Can you connect me to investors?


Yes, we offer this as a service and can discuss a bespoke go-to-market plan which can involve reaching out to angel investors or venture capitalists in your area of interest and approach them on your behalf.




Can I cancel my subscription any time?


Yes, you can cancel your subscription directly from the portal. It is a self-serve function. You don’t need to call, chat with or email anyone.




Are there any cancellation charges or early penalty?


No, there are no cancellation charges or early penalty. You have the flexibility to cancel any time directly from the portal. It is a one click feature.




Is there a refund if I don’t like the product?


Unfortunately, we will not be issuing a full or partial refund at any point of time. You will be charged monthly on a recurring basis and if you don’t wish to continue, you do have the option of cancellation. The billing is on a monthly basis and there is no lock in period of any kind.




Is there a free trial?


Yes, there is a free trial for 7 days which allows you to make 25 searches in the database for free.




What happens after the free trial ends?


3 days before the free trial expires, you will be reminded to purchase a subscription. It is your choice then to proceed forward or ignore. If you choose not to upgrade, your account information will still be in our system but you will not be able to access anything. You can still come back later and purchase a subscription. We believe in ethical practices and at any time, will not be auto-charging you without your explicit consent.




Is there a way to list my startup in your database?


Yes, please visit https://www.biosectrx.com/list-your-startup




What other services do you provide?


We also provide background research and deep dive due diligence on companies, technologies, founders, venture capitalists, patent analysis and deals tracking.




I would like to see some more features in BioHubble? Where can I submit those requests?


As a bootstrapped company with a vision to be solely customer funded, we highly appreciate your requests and feedback. Please submit your requests here.





Data

How is data gathered?


We use a balance of machine learning and human domain expertise to gather, verify and curate the data. All publicly available information has been harvested to its full extent, to populate data in BioHubble.




How often is the data updated or refreshed?


Data is updated and refreshed on a daily basis. (Business Hours apply). We have a dedicated team which continuously works on verifying the accuracy and relevance of data in BioHubble.




Why do I see some fields as ‘Not Available’ and missing logos?


BioHubble uses public domain information to gather records, update and publish data. While every effort is made to ensure all information is complete, sometimes there are delays in finding and then verifying the information before putting it in BioHubble. Sometimes, the information itself is not available in the public domain, due to various reasons.




Can I export data from BioHubble?


Yes, if you are a paid subscriber, you can download unlimited data.





Account Creation

I don’t have a LinkedIn account and am unable to sign up. What should I do?


Please email us and we will create an account in BioHubble for you. To prevent account sharing and to ensure the validity of our users, accounts in BioHubble can only be created through LinkedIn.




I am unable to login through email option on login page. What should I do?


Before using the login page, you must sign up here. https://app.biosectrx.com/signup





Payment

Do you store credit or debit card information?


No, we don’t store any credit or debit card information. Our payment system is through PayPal and they handle all this information for you.




What currencies do you accept?


We accept all currencies except INR (Indian Rupee). This is due to the operational constraints associated with PayPal.